UK Power Networks Support & Help information

Hi, we are UK Power Networks, it’s our job to maintain a safe and reliable supply of electricity. 
Do you or a relative need extra support during a power cut? We can help, our services are free to customers who need it.
Click here to find out more about this free support
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Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

Who can receive extra support?
If you rely on medical equipment
If you have refrigerated medicines
If you have a serious or chronic illness
If you have a disability
If you or someone you care for is living with dementia
If you are of pensionable age
If you have children under five in your household
If you need extra support for a short time period (e.g. If you are recovering from medical treatment)
See a full list here
What help should I expect to get?
A priority number that you can call 24 hours a day
A dedicated team who will contact you to keep you updated during a power cut
Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
In certain scenarios we may also offer a free hotel overnight and transport to the hotel
Click here to receive this free support
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Click here to receive this free support
Viewing on a computer/laptop or iPad?
You can also call us: 0800 169 9970
Who are UK Power Networks?
We own and maintain electricity cables and lines across London, the South East and East of England making sure that your lights stay on. Customers do not pay electricity bills to us.
Keeping you updated during a power cut 24 hours a day:

–    Call 105 or 0800 31 63 105


–    Text POWER and your postcode to 80876

–    Deaf or hard of hearing? Text Relay 18001 0800 31 63 105

Would you like us to text you if there is a power cut in your area? We can do this for free, simply send us your details at
ukpowernetworks/textsm if viewing on a mobile phone
ukpowernetworks/textsd if viewing on a computer/laptop or iPad
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Where did you get my email address from?

We received your email address from your electricity supplier – the company to which you pay your electricity bills. Your electricity supplier is required to pass this information to UK Power Networks so we can contact you if there is a power cut. This change was made in September 2014 following widespread power cuts due to severe weather in 2013 and early 2014. We will not use this information to contact you for marketing purposes. We do want to let you know who you should contact during a power cut and how you can get extra support at that time. We’re committed to protecting and respecting your privacy and we’ll take all steps necessary to ensure that this information is treated securely. For more information please see our data privacy policy here.

From 25 May 2018, we will be required to comply with the General Data Protection Regulation 2016. At UK Power Networks we understand the importance of protecting your personal data. If you would like to know more, please access our Data Privacy Policy and our FAQs.

Have you got my bank details?

No your electricity supplier has not sent us your bank details.

Copyright © 2017 UK Power Networks (Operations) Limited. All rights reserved. UK Power Networks are registered in England and Wales. Registered number: 3870728. Registered office: 237 Southwark Bridge Road, London SE1 6NP.